TERMS AND CONDITIONS & PAYMENT INFORMATION
Book with us and your funds are 100% secure. On Track safaris is a member of the Travel Trust Association, which is a trade association of Travel Agents, Tour Operators and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how customer funds may be handled and each member must adhere to these guidelines. Every TTA member puts customer’s funds into a designated trust account, which is supervised by an independent trustee. Your funds are held in this account and may not be released unless you receive your holiday or your funds are released to another company that becomes responsible and provides for your financial protection.
Booking Terms and Conditions
Interpretation of Terms
Company shall mean On Track Safaris Ltd (Company Number 9428597) and any other tour or safari operator, carrier.
Safari shall mean the package, tour, safari, accommodation, travel advertised, conducted or provided by the Company.
Client shall mean the client of the Company and each person on whose behalf a safari is booked.
Group shall mean two or more persons who have been booked together for a safari and may join with other group or groups.
General payment information
Your invoice will be in Pounds Sterling.
For electronic bank transfers, full banking details are shown on the invoice. Your bank will advise you of the applicable charges.
We accept VISA and MasterCard debit/credit cards at no extra charge via a secure on-line portal.
These are the terms of business on which the company will provide services to any person who undertakes a safari with the company. The booking of a safari constitutes the Client's acceptance of these terms as the sole contractual terms that apply as between Company and each person on whose behalf a safari is booked.
In the case of services booked through an agent, it is the agent's responsibility to the client to ensure that the client is made aware of these terms, since their client will be bound by them, and that the client complies with them insofar as they impose obligations on the client; these terms constitute a collateral contract between the agent and the company to that effect.
The Company does not employ agents to solicit business from clients on its own behalf. Intermediaries through whom safaris/services are booked for clients are agents of the client.
A 40% non refundable deposit is required at the time of booking with the balance to be paid at least 45 days before to arrival. For last minute bookings conditions will change.
For cancellations received by us in writing after full payment has been received, the following cancellation charges apply:
- Up to 46 days prior to arrival: 40% of total cost
- 45 to 35 days prior to arrival: 75% of total cost
- Between 34 to 15 days prior to arrival: 90% of total cost
- 14 days or less, or no show: 100% of total cost.
Cancellation by the Company
The company reserves the right to cancel your safari or accommodation in any circumstances, for any reason and at any time before full payment has been received. In these circumstances, we will return to you all monies paid. The company reserves the right to cancel your booking at any time due to circumstances amounting to force majeure, which include war, riot, civil strife, industrial dispute, terrorist activity, natural disaster, fire, adverse weather conditions, power failure, technical problems with transport, flood, drought, Government active, and other unusual and unforeseen circumstances. In circumstances amounting to force majeure, no compensation will be payable.
Amendments to your booking by the Company
It is unlikely that we will have to make any changes to your booking, although we reserve the right to make changes at any time. If there are any changes, most of these will be minor and we will advise you of these in writing at the earliest possible date.
What is included/excluded
All quotations you receive from us will detail what is included and what is excluded in order that you have all the information you require. Please contact us if you have not received this information.
General Terms and Conditions
These are the agency terms on which the Company with associated website address of www.ontracksafaris.co.uk and www.ontracksafaris.com will make a booking for your holiday. For all bookings the company will act as the agent for the Principal who provides your accommodation or safari. As an agent, the Company accept no responsibility for the acts or omissions of the Principal. The Companies Terms of Business are governed by English Law and the jurisdiction of the English Courts. Please note that in ALL cases the lead name on the reservation must be 18 (eighteen) years or over at the time of booking. The lead name will be in contract with the supplier and will be responsible for the information provided for all members of the party this includes the correct spelling of names, title, age, passport and visa information and ensuring that all party members travel with full valid travel insurance. All travel products featured on this website are subject to availability. Each passenger should travel with adequate insurance cover. Such insurance will ensure that you are covered against unforeseen cancellation charges, medical costs incurred whilst away from home (subject to approval), personal liability claims, loss of money etc. Please seek your doctors advice for specific information relating to your journey. The prices shown on this website are valid at the time of input, however we reserve the right to change our prices or other details at any time. Prices may go up or down. We will send you an invoice confirming your payment details and will contact you if there are any discrepancies in the pricing.
The Company can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. The Company accept no responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Standard terms and conditions at most safari lodges require guests to sign an indemnity form (liability release in the unlikely case of loss, injury or damages while on safari).
This website and its content is copyright of the Company. All rights reserved.
Both the www.ontracksafaris.co.uk and www.ontracksafaris.com websites are provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of www.ontracksafaris.co.uk or www.ontracksafaris.com
The Client acknowledges awareness of the safari itinerary and confirms that each person on whose behalf they are booking is medically fit, in good physical and mental health and is able to embark on the safari.
Any client with a pre-existing medical condition or illness must declare the true nature of such conditions to the Company before the commencement of the safari. Any failure to declare may result in cancellation of his /her booking.
The client hereby acknowledges, confirms and records that the risks inherent in safari travel and associated safari activities are understood by each person on whose behalf a safari is booked and record that these booking conditions have been read and understood and agree to the terms and conditions.
The Company shall be under no liability to the client for any claim which may arise in respect of or in connection with the Safari and the Client hereby renounces for him/herself, members of his group and dependants all claims against the Company for compensation for injury, death, damage or loss whether sustained in travel, on a vehicle, embarking or disembarking from a vehicle or in a game reserve, hotel or lodge or elsewhere or as a result of delays or otherwise, caused directly or indirectly to him/her or his/her belongings, members of his group and his/her dependants or to persons who except for these conditions might have been entitled to make a claim.
The client acknowledges that the services arranged by the Company, whether in civilized or remote areas by plane, vehicle, train, dug out canoe, canoe, boat, horse back, other conveyance or by foot, contains inherent risks of injury, illness, death, or loss and damage to property, which may be caused by forces of nature, accidents, wild or dangerous animals, negligence of others, and other causes known or unknown.
That there will not always be protection in the form of fences, building and vehicles in which to take cover and that exposure to dangerous animals such as elephant, lion, hyena, buffalo, rhinoceros, leopard, cheetah, hippo, buck, warthog, bush pig, wildebeest, crocodile, tiger, gorilla, baboon and monkey as well as venomous snakes, spiders, insects and plants and other natural hazards that may occur whilst on safari and that rivers and dams may contain bilharzias and sickness may result upon entry or consumption of such waters. Swimming, bathing, drinking and washing must be taken in accordance with the clients’ medical practitioners’ advice.
That the group is aware of the hazards and distribution of malaria and the potential dangers of exposure to sun - directly or indirectly - and that serious sunburn may result from unprotected exposure.
The client acknowledges that such risks may be present at any time before, during or after the safari arranged by the Company and that medical services and facilities may not be readily available during the safari.
The Client indemnifies the Company (including all its agents, representatives, members, associates, organizers, employers and employees or person appointed by the Company to perform services in connection with the safari), against all responsibility or liability whatsoever for any accident or bodily injury or damage to Client property whilst on Safari.
The client undertakes and agrees that he/she will, at all times, comply to a reasonable code of conduct during the safari and will not in any way constitute a nuisance to the other persons on safari.
The client agrees not to allege the unenforceability of this Agreement or part thereof. In the event of any competent authority finding that any portion of this Agreement is unenforceable, the remaining portion shall remain in full force and effect. The client agrees that the aforegoing obligation shall be binding.
The carriage handling or keeping of any baggage and or other goods of the Client will be at the sole risk of the Client or its owner and the Company shall not be liable for any loss or damage of whatsoever nature and howsoever caused.
Whilst the Company will use its best endeavours to ensure that all anticipated accommodation, food, drinks and other such services are available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in whole or in part or of any other claim of any nature whatsoever including consequential damages as a consequence of any transport, accommodation or other facility attached to the Safari not being available.
The Client undertakes to hold harmless and free the company from any and all claims and liability of whatsoever cause or nature which may arise as a result of a claim and/or action being made against it by any travel agent, booking agent or other agent relating in any way to a claim or action that the Client or his/her spouse, common-law wife/husband, children (whether minor or adult) or any other dependant of mine may make.
The decision of the tour leader employed by the Company will be final on all matters. The Company shall not be responsible for, or liable for, any client who commits an illegal or unlawful act in any countries visited. The client may in such circumstances be excluded from the tour without a refund. If the Company considers a client unsuitable for a tour, it may at its sole discretion decline to carry this client any further. If any client causes inconvenience or annoyance to other passengers, The Company may in its sole discretion decline to carry the client further without any refund whatsoever.
The client hereby agrees to adhere to all instructions given by the Company (whether verbally, on notices in vehicles, published in leaflets or other documentation during the safari including:
To remain seated in vehicles whilst in motion
Not to leave designated campsites and picnic spots and to remain within the confines of other areas specified or pointed by the Company.
To take all safety measures to avoid fire hazards
Personal information is information recorded in any format that identifies you personally, by itself or together with other information that is available to us.
This Policy does not apply to the practices of businesses or websites we do not own or control, and not to people we do not employ or manage.
Our Sites and Applications may include links to other websites whose privacy practices may differ from those of On Track Safaris. In some cases, when linking to another site you may still see our branding even though you are actually reviewing content provided by a third party. If you submit personal information while on those sites, your information is subject to their privacy policies and you should review those policies.
Your Consent to This Policy.
This Policy is part of the terms and conditions that govern your use of our services. By using our Sites and Applications you are agreeing to the terms of this Policy.
We will not share your personal information with other companies for marketing purposes
Personal information we collect about you.
We collect transactional information (such as your name, email address, telephone number, reservation data) as well as information you actively provide to us.
We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided personal information to us, please contact us so that we can identify and delete your child's personal information.
We use your personal information:
- to provide the information, programs, products and service you request,
- to personalize your experience when you join an On Track Safari.
- for security and fraud prevention purposes,
- to better understand our guests and how they use our Sites and Applications,
- to improve our programs, services, and Sites and Applications,
- and to better market our programs and services.
You will receive marketing communications and special offers from On Track Safaris. If you choose not to receive any promotional communications or administrative communications from us, you will need to contact us
There are limited circumstances in which we may share or transfer your personal information to unrelated third parties, including for example, when we believe disclosure is appropriate to comply with a law, regulatory requirement, court order, or a subpoena; to cooperate with law enforcement or other governmental investigations; to prevent or investigate a possible crime, such as fraud or identity theft; to protect legal rights, property or safety of you, On Track Safaris, or its or their affiliates, subsidiaries, employees, agents, or other guests or the public in general.
We implement appropriate physical, technical and organisational security for the management and transmission of personal data, including appropriate security measures to protect such data from accidental or unlawful destruction or accidental loss, misuse, alteration, unauthorised disclosure or access and all other unlawful forms of processing.
We reserve the right, at our discretion, to make changes to this Policy at any time. The level of notice we will provide when we change this Policy will depend on the nature of the change.
We will notify you of any material changes to this Policy by sending you notice by e-mail at the last e-mail address you provided us. Our mailing of the notice to your last e-mail address will constitute effective notice of the changes described in the notice. If you do not provide us with a current e-mail address, it is your responsibility to check our Sites and Applications periodically for changes to this Policy.
If we make only minor changes to this Policy, we will replace this Policy with the new Policy and change the "effective" date at the top of this Policy for at least 30 days after the new effective date so that you will know what has changed. Minor changes include, for example, changes to our contact information or the examples contained in a section of this Policy.